Terms of Service

These Terms of Service apply to purchases and use of velvetvog.com.

Store Use

Customers agree to provide accurate order, shipping, and contact information. We may refuse or cancel orders that appear fraudulent, incomplete, or abusive.

Products and Pricing

We try to display product information, colors, prices, and availability accurately. Minor differences may occur due to screen settings or product batches. Prices and promotions may change without notice.

Orders

Order confirmation does not guarantee acceptance if an item is unavailable, payment fails, or order information is incomplete. If an order cannot be fulfilled, we will contact the customer or issue a refund.

Shipping

We ship to the United States, Canada, and Australia under one unified shipping policy. Delivery times may vary by destination and carrier conditions.

Returns and Exchanges

Eligible items may be returned within 30 days after delivery. The merchant covers approved return shipping costs. Items that have been worn and made dirty, washed, damaged, altered, or returned without approval may not be accepted. Size-related exchanges are supported when stock is available.