Return & Refund Policy

We want your order to feel easy and clear. If an item is not right for you, contact us first so we can review the best next step.

Return Window

Returns may be requested within 30 days after delivery for eligible items.

Return Shipping Cost

For approved eligible returns, the merchant covers the return shipping cost.

Condition Requirements

Items should be unworn, unwashed, undamaged, and returned with original packaging where possible. Items that have been worn and made dirty cannot be returned.

Exchanges

Size-related exchanges are supported when stock is available. Please contact us with your order number and requested size.

Non-Returnable Items

• Items worn and made dirty.
• Washed, damaged, altered, or heavily used items.
• Items returned without prior approval.

Refund Time

Approved refunds are processed within 3 business days after the return is reviewed and approved. Bank or payment provider posting time may vary.

Return

Please contact us before sending any return package. Returns sent without approval may not be accepted.

Contact

Email: service@velvetvog.com

Unified Policy

This return, refund, and exchange policy applies to orders from the United States, Canada, and Australia.