FAQ

How long does shipping take?

Processing usually takes 1-3 business days. Estimated delivery is usually 7-15 business days after shipment.

Do the United States, Canada, and Australia use the same policy?

Yes. We use one unified shipping, return, refund, and exchange policy for the United States, Canada, and Australia.

How do I choose my size?

Please check the size chart on each product page. If you are between sizes or prefer a relaxed fit, consider choosing one size up.

Can I exchange for a different size?

Yes. Size-related exchanges are supported when stock is available. Please contact us with your order number and requested size.

Who pays return shipping?

For approved eligible returns, the merchant covers the return shipping cost.

How long does a refund take?

Approved refunds are processed within 3 business days after return review and approval. Your bank or payment provider may need additional posting time.

Which items cannot be returned?

Items that have been worn and made dirty cannot be returned. Washed, damaged, altered, heavily used, or unapproved returns may also be refused.

How do I contact support?

Email us at service@velvetvog.com